Whenever the conversation turns to letting clients go I tend to think of weeding. It’s the gardener in me.
No one likes weeds in their garden, nor their business. Weeds consume us and take us away from the rewards of all our labor. Weeds feel like they suck the life out of us when we’re in their presence – they are time and energy drains. Weeds crowd out thriving, growing things instead of making space for all that surrounds. And weeds seem to have only their own agenda in mind never any concern for others.
When it comes to weeding is it better to remove aggressively so that they are completely eradicated? Removing all traces as if they never existed. Removing the weeds to make more space and time for better replacements to fill this space. Or, can a weed be coaxed and modeled into something more pleasing with a little TLC.
Hmm, a point for consideration.
In gardening, some would be surprised to learn that Black-Eyed Susans (Rudbeckia) is considered a weed yet containers are sold in numerous garden centers. It’s actually the state flower for Maryland – my home state. It can be found growing in meadows, along roadsides, or in planned landscapes.
One man’s weed is another man’s treasure.
Before the snap decision of removing a client from your client base prepare a checklist for your business to be sure that certain steps have been taken to reconsider this client. What should be on such a checklist? Things like On a scale of 1 to 10, how well does the client-type questions. By rating these responses on a scale you will quickly plot the answers and give a snapshot of what’s what.
Never base the decision solely on emotion because emotions are fickle. Much like anything else that is big shouldn’t be decided while emotions are raging, or plummeting. Releasing a client should be saved for a neutral, calm time.
Be certain the decision is sound. Ask a trusted colleague if they would read the situation the same way if you’re doubtful. Remember to consider things from the client’s side to reassess that communication wasn’t misunderstood. If the information was presented to a jury of your peers would they judge everything the same?
In the end only you can determine if it’s a weed or not. And mostly importantly, if it adds or takes away from the harmony and balance of your garden.