“What have I not asked you that I should have – that I need to know?” This seemingly simple question carries weight. So ask…then stop and really listen.
The answer may be that all areas have been fully covered and you’re good-to-go. If that is the case then you’ve done a great job and it’s exactly what’s hoped for. Chances are the customer will have something to add. The additional information can be pivotal to the outcome – the critical piece.
Virtual assistants seldom get the pleasure of meeting their customers in person. 95% of virtual assistants work with businesses outside of their immediate area. All interactions happen via email, telephone, or Skype calls. For this reason, it’s important to hone your communication skills. It’s equally important to be insightful, to ask questions, and to listen, listen, listen.
Communication styles vary from those who are open to those who are reserved. When trying to assess what a project is and what the scope includes it’s necessary to ask enough questions to see the big picture.
As you get into the habit of asking this one last question you’ll sharpen your insight and ensure success in producing outcomes that fully meet the scope of the project.
“What have I not asked you that I should have – that I need to know?”
It really is as simple as asking one additional question.